Our policies
What to know before you book, in plain words.
Booking and deposits
A deposit holds your event date and goes toward your service. A trial is booked on its own, and we confirm every booking by WhatsApp, text or email.
Canceling and running late
Please tell us at least 48 hours ahead for a regular visit, and as early as you can for an event date. If you're running late, message us on WhatsApp so we can adjust the plan.
If you miss an appointment
If no one arrives and we haven't heard from you, the time is released and the deposit follows the written terms.
Children and companions
Children are welcome, and the little ones in the court sit with a parent beside them. Guests may wait with you; on event mornings we ask for one guest per chair so the room stays open for the plan.
Patch tests and allergies
Tell us when you book if you've ever reacted to a hair product. We follow the maker's directions for any product and we can tell you every product we use.
Before your visit
Come with clean, dry hair and wear a top that buttons or zips, so nothing is pulled over a finished style. Bring the crown, veil and pins you plan to wear.
If you're not happy
Tell us within a few days and we'll make it right. On event mornings, tell your stylist before you leave the chair, and we'll adjust it then.
Tipping
Tips are welcome and never expected. Leave one for your stylist at checkout or in cash.
Start with a trial
Send the date on WhatsApp, or book a trial time online.